This Privacy Policy applies to all users of the 25 PHDream platform, including the website at 25phdream.best, any associated mobile interfaces, and all related services. By registering or using 25 PHDream, you consent to the practices described in this policy. Please read it carefully before creating your account.
1 Overview
25 PHDream takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect personal information provided by players and visitors of the 25 PHDream online gaming platform. It also describes your rights under Philippine law and how to exercise them.
The 25 PHDream platform is designed specifically for Filipino players and operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the directives of the National Privacy Commission of the Philippines.
We treat your personal data as exactly that — personal. Every decision we make about data collection and processing is guided by the principles of transparency, legitimate purpose, and proportionality. We don't collect what we don't need, and we don't keep it longer than we have to.
2 Data We Collect
Depending on how you interact with 25 PHDream, we may collect the following categories of personal information:
Account & Identity Information
- Full legal name
- Date of birth (to verify age eligibility)
- Email address
- Mobile phone number
- Username and encrypted password
- Government-issued ID details (for KYC verification)
- Selfie or photo for identity verification purposes
Financial Information
- GCash or Maya mobile wallet number
- Bank account details (BDO, BPI, UnionBank, and others)
- Debit or credit card details (processed securely via our payment partners)
- Transaction history, deposit and withdrawal records
Usage & Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system and device model
- Pages visited, time spent on the platform, and game activity logs
- Location data (country and region level, not precise GPS)
Communications
- Live chat transcripts and support ticket records
- Email correspondence with the 25 PHDream team
- Survey responses and feedback submissions
3 How We Collect Your Data
25 PHDream collects personal information through several channels, always transparently and with your knowledge:
- Registration forms: when you create your 25 PHDream account
- KYC verification: when you submit identity documents for account verification
- Payment processing: when you make deposits or request withdrawals
- Platform usage: automatically collected as you browse and play on 25 PHDream
- Customer support: when you contact us via live chat, email, or other channels
- Cookies and tracking technologies: as described in Section 6 below
- Third-party partners: fraud prevention services and payment processors may share relevant data with us
We will always be upfront about what we're collecting and why. If we ever need to collect new types of data not covered by this policy, we'll update you in advance.
4 Why We Use Your Data
25 PHDream processes your personal information for the following clearly defined purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your 25 PHDream account | Contractual necessity |
| Processing deposits, withdrawals, and transactions in Philippine Peso | Contractual necessity |
| Verifying your identity (KYC) and confirming age eligibility (21+) | Legal obligation / regulatory requirement |
| Detecting and preventing fraud, money laundering, and account abuse | Legitimate interest / legal obligation |
| Providing customer support and resolving disputes | Contractual necessity / legitimate interest |
| Sending account notifications, security alerts, and service updates | Contractual necessity |
| Sending promotional offers and marketing (with your consent) | Consent (opt-out available anytime) |
| Improving platform performance, game offerings, and user experience | Legitimate interest |
| Complying with Philippine gaming regulations and government reporting | Legal obligation |
| Responsible gaming monitoring and player protection measures | Legitimate interest / legal obligation |
5 Sharing Your Data
25 PHDream does not sell your personal data to any third party under any circumstances. However, to operate the platform effectively and comply with legal requirements, we may share your data with the following categories of recipients:
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners — strictly to process transactions
- Identity verification providers: KYC service providers who assist in verifying government-issued IDs
- Fraud prevention services: third-party providers that help detect unusual account activity and protect the 25 PHDream community
- Gaming regulators and government authorities: as required by Philippine law, including the Philippine Amusement and Gaming Corporation (PAGCOR) and law enforcement agencies
- Technology infrastructure providers: cloud hosting and platform services that support the operation of 25 PHDream, subject to strict data processing agreements
Any third party that receives your data from 25 PHDream is bound by contractual obligations to handle it securely and only for the specified purpose. We do not allow third parties to use your data for their own marketing purposes.
6 Cookies & Tracking Technologies
Like most online platforms, 25 PHDream uses cookies and similar tracking technologies to enhance your experience, keep you logged in between sessions, and understand how players use the platform.
Types of Cookies We Use
- Essential cookies: required for the platform to function, including session management and security tokens. These cannot be disabled.
- Performance cookies: help us understand which games and features are most popular, and where players experience issues.
- Functional cookies: remember your preferences such as language settings, display preferences, and game history.
- Marketing cookies: used to show you relevant promotions on the 25 PHDream platform. You can opt out of these through your account settings.
You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your 25 PHDream account.
7 Data Retention
25 PHDream retains your personal data for as long as your account remains active and for a period after account closure as required by law. Specific retention periods include:
- Account and identity data: retained for 5 years after account closure, in line with Philippine anti-money laundering regulations
- Financial transaction records: retained for 10 years as required by the AMLC (Anti-Money Laundering Council)
- Customer support records: retained for 3 years from the date of the interaction
- Marketing preferences: retained until you withdraw consent or close your account
- Platform usage logs: typically retained for 12 months for security and fraud detection purposes
Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.
8 Data Security
25 PHDream implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data stored in our databases
- Two-factor authentication (2FA) available for all player accounts
- Regular third-party security audits and penetration testing
- Strict access controls — only authorised 25 PHDream personnel can access player data, and only on a need-to-know basis
- Real-time fraud detection and anomaly monitoring systems
- Secure data centres with physical access controls
While 25 PHDream employs industry-best security practices, no system is 100% immune to breach. In the unlikely event of a personal data breach that poses a risk to your rights, we will notify you and the National Privacy Commission in accordance with NPC regulations within 72 hours of discovery.
9 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012 and related NPC regulations, you have the following rights with respect to your personal data held by 25 PHDream:
Right to Access
Request a copy of all personal data we hold about you at any time.
Right to Rectification
Correct inaccurate or incomplete personal information in your profile.
Right to Erasure
Request deletion of your data, subject to legal retention requirements.
Right to Object
Object to the processing of your data, including for direct marketing.
Right to Restriction
Request that we limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact our Data Protection Officer at privacy@25phdream.best. We will respond to your request within 15 business days. There is no fee for submitting a privacy request, though we may charge a reasonable administrative fee for excessive or repetitive requests.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
10 Minors & Age Policy
25 PHDream strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover or have reason to believe that a person under 21 has created an account or submitted personal information, we will immediately suspend that account and delete all associated data.
If you are a parent or guardian and believe that your child may have accessed 25 PHDream, please contact us immediately at support@25phdream.best so we can investigate and take appropriate action.
11 Cross-Border Data Transfers
In some cases, your personal data may be processed or stored on servers located outside the Philippines — for example, by our cloud infrastructure or fraud detection partners. When this occurs, 25 PHDream ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to the same standard as required by Philippine law.
We will never transfer your data to a country or territory that does not provide an adequate level of data protection without first implementing the necessary contractual and technical safeguards.
12 Policy Updates
25 PHDream may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and post a prominent notice on the 25 PHDream platform at least 7 days before the updated policy takes effect.
The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this policy periodically. Your continued use of 25 PHDream after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
13 Contact & Data Protection Officer
25 PHDream has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch:
- Data Protection Officer: 25 PHDream Privacy Team
- Privacy Inquiries Email: privacy@25phdream.best
- General Support Email: support@25phdream.best
- Live Chat: Available through the 25 PHDream platform (after login)
- FAQ: Visit our FAQ page for quick answers
We aim to respond to all privacy-related inquiries within 15 business days. For urgent account security concerns, please use our live chat service for faster assistance.